Quick Summary

Turn Around Time

In-stock items ship within 3-5 business days (occasional delays may occur). This applies regardless of the shipping method chosen at checkout.

Personalized / made-to-order items take an estimated 4-8 weeks. This estimate does not include shipping time to us or to you, and can occasionally run longer due to carrier or production delays. Please order early if your piece is a gift.

Personalized items such as name necklaces or bracelets (excluding charm bangles) are FINAL SALE and do not qualify for store credit.

All sale items are FINAL SALE.

Shipping Info

Mixed orders: If your order includes both personalized/pre-order and in-stock items, everything ships together in one package once the personalized item is ready. If you'd like your in-stock items sooner, we recommend placing two separate orders.

Shipping addresses: Please ship to a permanent address. We're unable to assist with packages delivered to hotels you've since checked out of, or reroute packages already delivered to a previous address.

Rates & Timelines

International shipping charges do not include duties and taxes — these are assessed by your local tax authority and billed directly to you. International orders are final sale.

Return Policy

We do not offer refunds — store credit only.

Eligible stock items may qualify for store credit if shipped back within 10 days of delivery. Items must be unworn; if our team determines an item shows wear, the return will not be processed.

How to return an item:

1. Email info@epfinejewelry.com within 10 days of delivery to request a return label.
2. If shipping the item back yourself, include your order number, name, and reason for return inside the package — otherwise your store credit may not be processed.
3. Return shipping cost will be deducted from your issued store credit.

Damages: Items with damage reported within 30 days of delivery may qualify for an exchange or store credit. Plating is not covered under warranty. EP Fine Jewelry carries a 90-day warranty.

Restocking fees: Certain fine jewelry items — typically personalized or made-to-order pieces, and some EP Fine items — may carry a restocking fee of up to $150 per item. Email us before ordering to confirm whether your item is affected. This fee covers inspection, cleaning, repackaging, and restocking of returned items.

Cancellations

If you need to cancel a personalized or made-to-order item, contact us within 24 hours of placing your order. Once production begins with our manufacturer, we're unable to cancel. Personalized items are final sale — cancellations requested after 24 hours will be issued as store credit only.

Third-party payment plans (Shop Pay, Afterpay, Klarna, Affirm, and installment options through Instagram/Facebook/TikTok) may advertise their own refund windows — these do not override our no-refund policy. We offer store credit or product exchange only.

Final Sale Items

The following are final sale and not eligible for refund, store credit, or exchange (except where noted):

• Charm bangles, charm pendants (including letter/initial charms), cuffs, and charm necklaces with personalization
• All personalized or made-to-order pieces
• All sale items
• All international orders
• All EP Fine Jewelry (may qualify for size exchange or store credit — see below)

Exceptions:

• Charm Bangles may be exchanged for a different size.
• Some EP Fine Jewelry items may qualify for size exchange or store credit.
• International exchanges are possible, but the customer covers shipping both ways.

FAQ

I'm ordering a personalized piece and need something different from what's shown online, or need a special character — what do I do? Email info@epfinejewelry.com before ordering so we can confirm it can be made as you envision. Since these orders are final sale, please check with us first if you have any doubts.

Do you offer refunds? No — store credit only. Personalized and made-to-order items cannot be returned. If there's an issue with your personalized piece, contact us immediately.

My package shows as delivered, but I never received it. Is it lost? This is usually resolved within a few days by the delivery carrier. Check with neighbors or around your property first. If it doesn't turn up, contact the carrier directly to file a report.

My tracking number isn't moving. What should I do? Contact the shipping carrier directly — they have the most current information. Labels are sometimes generated before an order is fully packaged, so tracking may not update immediately. If there's a real concern the package is lost, the carrier can open a case.

What is the restocking fee for? It covers our team's time to receive, inspect, clean, repackage, and restock returned items. This fee can be up to $150 per item — email us to confirm whether it applies to your order.

My personalized piece is taking longer than the estimated timeframe — can I cancel for a refund? No. Personalized orders are final sale once submitted, since production begins immediately with our manufacturer. We're not able to control carrier or customs delays, but we're happy to help track down your order's status — email us anytime.

Questions about this policy or your order? Email us at info@epfinejewelry.com.