In Stock Items will be shipped out within 3-5 business days (sometimes we do encounter delays).  This is regardless of the shipping method chosen at checkout.

Personalized items that are MADE TO ORDER can take and ESTIMATED 4-8 weeks.  This is an estimated time frame and does not include shipping to us or to you.  Please give yourself extra time if your personalized piece is a gift. We can experience delays with shipping, so this is why this time frame is estimated and can be longer than 8 weeks. Personalized items like name, necklaces or bracelets that are NOT charm bangles are FINAL SALE. These items do not qualify for store credit. 

* ALL SALE ITEMS ARE FINAL SALE *

Shipping Info:

Orders with personalized and stock items: If your order contains a mix of personalized or Pre Order items and stock items, your order will ship in 1 package.  If you need the in stock items sooner, we recommend placing 2 separate orders.  

Shipping Addresses: We also request you ship to a location that is permanent, as we can not assist with packages delivered to hotels that you are no longer at or reroute packages that have been delivered to previous addresses. 

There are plenty of shipping options for you:

• Standard US Shipping on orders over $250 USD (before tax): 3 to 5 business days | FREE
• Standard US Shipping & Handling on orders under $150 USD (before tax): 2 to 5 business days | $8.80 USD
• Standard International Shipping (outside the United States): 5-7 business days | rates will be determined at checkout. Duties are NOT included. 
• Standard shipping to Canada | $20 USD
• International Shipping charges DO NOT include duties and taxes which may be assessed by your local tax authority and will be charged directly to the receiver (you). International orders are FINAL SALE.

Return Policy:

REFUNDS NOT OFFERED- STORE CREDIT ONLY

We’re confident the perfect piece is out there for you, however we do offer store credit on certain products (stock items) if your item is shipped back within 10 days. If our team deems the product is worn, we will not process your return. Please request a return label from our team within 10 days. The freight will be removed from your gift card.  If you ship the item back on your own, your order number, name and reason for return must be included in the package or the gift card may not be processed.

Any damages that occur within 30 days may qualify for an exchange or store credit. Plating is not part of the warranty. EP Fine Jewlery is 90 days. For Fine jewelry, a restocking fee of up to $150 per item could occur on certain fine jewelry items. Please verify with our team if this would affect your return. This usually occurs only for items that are personalized and or made to order! Certain EP Fine items may also fall under this.

If you need to cancel a personalized or made to order item we need to be contacted immediately (within 24 hrs ).  Once the order is placed with the manufacturer we are unable to do so. Personalized items are final sale. If you cancel the item after the 24/h time frame we will only issue you a store credit. 

Some 3rd party payment plans have different rules or regulations (Shop Pay, Afterpay, Klarna, Instagram, Facebook and Tis Tok, Affirm) and offer an option to refund after a certain amount of days, this does not apply to any of our products that we sell.  We are a no refund company.  We offer store credit or product exchange.

*Personalized pieces are not eligible for a gift card and are FINAL SALE! If there are any issues with a specific piece, it must be sent back to be examined by our team in order to qualify for a store credit or exchange. We do not issue refunds on ANYTHING.  This includes any of our charm bangles, charm pendants (ie: letter or initial charms), cuffs, charm necklaces with specific letters and or personalization. The only personalized item we allow exchanges on is the Charm Bangle for size! 

*International orders are FINAL SALE. If you want to do an exchange, you will be responsible for the cost of shipping both ways. 

*ALL EP FINE JEWELRY is FINAL SALE! Some Items may qualify for size exchanges or store credit. 

FAQ:

What do you do if you are ordering a personalized piece that has something different than what is shown online or a special character is needed?

For any special requests or questions on personalized, please email info@epfinejewelry.com so we can make sure it is created the way you envision.  If this is not something you have seen on the website or Instagram please ask customer service before ordering, as these are final sale.

Do you offer refunds?

We only offer store credit. Personalized, made to order items are not eligible to be returned. If there is any issue with your personalized piece, please contact us immediately.

My Package was marked as delivered, but I did not receive it- is it lost?

On occasion this can happen.  It is usually resolved by the delivery company within a few days.  In the meantime, if your able to safely check with your neighbors or around your home it is often found.  If the package does not show up in a few days please contact the carrier to report this and ask for updated information.  

I received a tracking number from your company, but it does not seem to be moving.  What should I do?

Please contact the shipping carrier directly, as they often have more up to date information on their end.  If there is an issue, and they think the package may be lost, you can request for a case to be opened. Also, Sometimes your label is generated as your order is being packaged.  If the package is not moving right away, please give it a few days.

What is the purpose of a restocking fee?

The fee allows our team to receive the items, inspect and clean them, repackage them and have them put back in their proper place. The fee for restocking can vary and it can be up to $150 per item. Please email our team to verify whether you would be charged a restocking fee.

If my personalized piece is taking longer than the estimated turn around time, can I cancel and receive a refund?

No, unfortunately not.  We state on the ordering page that this is final sale.  Once the order is submitted, the manufacture begins production and the piece is made.  We unfortunately do not have control over delays with shipping carriers and customs.